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Hann Casino Resort is committed to Responsible Gaming

Hann Casino Resort adheres to the Philippine Amusement and Gaming Corporation (PAGCOR) Code of Conduct for Responsible Gaming. Our company has always taken steps to promote responsible gaming, and has long established many of the PAGCOR -prescribed measures. The PAGCOR Code of Conduct represents a broad commitment by the entire gaming industry to make the public aware of responsible gaming resources, and incorporate responsible gaming into business operations. In line with this endeavor, Hann Casino Resort will:

  • Provide information to our patrons and employees about Responsible Gaming
  • Provide our patrons and their families the access to our helpdesk and the option to apply for the Player Exclusion Programs.
  • Provide our patrons who feel that they may have gambling problems the option to contact therapists, counselors, &/or rehabilitation centers
  • Serve alcoholic beverages responsibly
  • Monitor vigilantly to prevent underage gambling and unattended minors in our casino (Guests below 21 years old are prohibited inside casino premises).
  • Advertise responsibly

What is Responsible Gaming?

Responsible Gaming is a concept that gaming establishments need to uphold to ensure their offerings uphold the highest standards to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming and gambling and in order to minimize potential harm to the individual players and the community, to prevent gambling addiction and to prohibit underage gambling.

What is Problem Gambling?

Problem Gambling or ludomania as defined in Wikipedia is an urge to continuously gamble despite harmful negative consequences or a desire to stop. It is often defined by whether harm is experienced by the gambler or others, rather than by the gambler’s behavior1.

What is Player Exclusion Program?

Player Exclusion Program is being provided by the casino to patrons or relatives who feel that they themselves or their family members are developing problems with gambling with the option of barring them from the gaming venue or site.

A casino operator shall not disclose information gathered during the facilitation of an application for Exclusion to any third party, unless legally obliged to do so or with the player’s consent.

All information and data, especially the identity of excluded persons, shall be treated as classified information by the designated personnel of stakeholders of the Philippine gaming industry who are given access to the National Database.

A player or relative may apply for any of the following type of Exclusions thru PAGCOR:

  • Self-Exclusion
  • Family Exclusion

Application forms may be downloaded here or may be requested from our casino’s Customer Service Department.

Submit the application form along with other requirements in a sealed brown envelope to:

APPLICATION FOR EXCLUSION ORDER PAGCOR Ground floor PAGCOR House, 1330 Roxas Boulevard, Ermita, Manila 1000

*Applications with incomplete information or requirements will not be processed.

Warning Signs of Problem Gambling

You can’t stop

Just as an experienced poker player knows when to “hold ‘em or fold ‘em,” those who gamble for fun limit themselves and their bets. Compulsive gamblers struggle with both the time and money they’re spending. Betting takes over their life, and they find themselves constantly wagering. They try to quit, but can’t.

You gamble with money you can’t afford to lose

Problem gamblers don’t stop with ”fun money” set aside for betting. They use money budgeted for bills, savings, or their kids’ education. Sometimes they squander not just their last penny, but borrowed money as well.

Your bets go beyond entertainment Recreational gamblers play for fun and spend a few dollars to have a good time. Gambling addicts place bets for reasons other than entertainment, often trying to escape anxiety or other problems. Whatever issues you face, gambling isn’t the solution.

You attempt to recover losses by gambling more

Have you repeatedly tried to get back money you’ve lost gambling by betting more? Problem gamblers may see more betting as the solution to financial loses rather than what it is – throwing good money after bad

You gamble with more and more money

Like many addictions, pathological gambling can start small. But problem gamblers won’t be content keeping the stakes low or setting limits. They need to bet more and more to experience the rush.

You go to extremes to find money to gamble

Pathological gamblers don’t stop gambling when their bank account runs dry. Instead they go to extremes to find more money. While this may stop with borrowing, some problem gamblers resort to theft, forgery, or other crimes to feed their habit.

You put gambling before more important things

Problem gamblers allow their habit to take priority over other parts of their lives. A gambling addict might skip watching her child’s soccer game or miss time at work to hit the casino. Careers are put on the back burner and relationships deteriorate at the expense their habit.

Gambling negatively affects your emotions

While gambling can be an exhilarating experience, addicts might experience emotions signaling a problem, including:

  • Frustration or irritation when you’ve tried to quit and failed
  • Feelings of remorse
  • A decrease in ambition
  • An urge to celebrate an unrelated event by gambling

Gambling is like any addiction

The first step is to admit you have a problem. Experts say treatment won’t be effective if the addict can’t take this important first step. Admitting to the problem means you’re ready to make an effort to stop.

Tips to Stop Gambling Problem

Get support

Gambling addictions are hard to fight alone. Family and friends can be a good source of support, therapists, counselors and rehabilitation centers can help recovering addicts share their experiences and find encouragement.

Avoid temptation

Addicts have to avoid environments that lead to gambling. Stay away from casinos, race tracks, poker games, or anything else that might remind or tempt you. Cut bad influences out of your life. Take away sources for financing your habit by giving your spouse or someone else control of your money. If you’re using credit cards to fund your habit, cut them up and close the accounts.

Replace gambling with something positive

Find a replacement activity or hobby. Whether it’s jogging, rock climbing, or fly fishing, find something to take the place of gambling.

Seek professional help

The intensity of treatment for gambling addiction varies case-by-case. Up to 70 percent of those with gambling addictions may have other psychiatric conditions, making additional treatment necessary. Psychotherapy may be a part of treatment, and medications are sometimes prescribed that help reduce the urge to wager.

Life Change Recovery Center
105 Scout Rallos Street, Kamuning
Barangay Sacred Heart, Quezon City
Tel Nos. 415-7964 / 415-6529

Download Self Exclusion Application Form
Download New Family Exclusion Application Form