HANN Resorts - PRIVACY POLICY

This privacy policy statement (“Privacy Policy Statement”) will explain how we go about using and safeguarding personal information collected from you, or that you provide to Hann Resort site and services.

Hann Philippines, Inc. referred herein as “Hann”, the owner and operator of this Hann Resorts Website, values your right to data privacy and is committed to keep secure and confidential all personal information and sensitive personal information that you may provide to us and/or those that we may collect from you upon entering, engaging, and or transacting with the company.

This privacy policy explains (1) what are the personal data that Hann collects, (2) how Hann processes your personal information, (3) how Hann store your personal information, and (4) what are the steps you could take to exercise your rights as Data Subjects.

This policy is in compliance with the Republic Act No. 10173 or the Data Privacy Act (DPA) of 2012, relevant issuances of the National Privacy Commission (NPC), relevant international Data Privacy laws, Philippine Amusement and Gaming Corporation (PAGCOR) regulations, and Anti-Money Laundering Act (AMLA). Hann adheres to the general data privacy principles of transparency, legitimate purpose, and proportionality.

USE AND PROCESSING OF PERSONAL DATA

Hann processes personal data in order to fulfill specific purposes and to perform our obligations and rights as a Gaming and Hospitality industry, we may collect, use, store, retain, disclose, and process your personal data which we will inform you, as our Data Subjects, through privacy notices, statements, and forms, documents, and other relevant media outlet.

Furthermore, there may also be specific and additional provisions, which may apply to our collection and use of your personal information such as but not limited to information provided when joining a competition/tournament, subscribing to our newsletter, and/or participating in our surveys.

COLLECTION OF PERSONAL DATA

Hann collects a wide range of personal and sensitive personal information due to the nature of multi-faceted operations. Our platform or authorized personnel will only collect necessary and relevant information from you.

The personal data we collect depends on the nature of your transaction with us whether as guest and customer, as casino patron, as employee and contractor, as vendor and supplier, or for the purposes of surveillance and security. In general, this may include the following:

a. Personal information such as name, gender, address, contact details, and/or email;

b. Sensitive personal information such as birthdate, nationality, marital status, health, education, occupation, and government-issued identification;

c. Photographs, audio, and video recordings for surveillance and security purposes;

d. Biometrics data, including fingerprints and facial features for identity verification;

e. Background and employment records, such as education, work history, certifications, trainings, resume, and income information; and

f. Financial information, including bank account details, payslip, and credit or debit card information.

As a Data Subject, you are responsible for ensuring that all Personal Data you provide is accurate, complete, and up to date.

LEGAL BASIS FOR PROCESSING

Our lawful basis for collecting and processing your personal data includes your consent, our obligation to comply with legal and regulatory requirements, the necessity to perform our contractual obligations, and our legitimate interest in ensuring the security and integrity of our services. We collect and process data only for declared, specific, and legitimate purposes, and we do not use your data for reasons incompatible with those purposes.

SHARING OF PERSONAL DATA

The disclosure of your Personal Data will only be performed when it is reasonably necessary, in conditions such as the following:

a. Disclosure of information to our service providers, agents or business partners and affiliates that we work with in connection with our business;

b. In circumstances where we believed that disclosure is required under the law, to cooperate with regulators or law enforcement authorities; or to enforce our agreements, or to protect our rights, property, and safety of Hann Philippines, Inc., our customers, or others. The foregoing includes exchanging of information with other organizations for the purposes of fraud protection and credit risk protection.

c. Hann may contract with third parties who do analysis and development on our behalf. We may share your information with such third party who uses the information only to perform services as requested by the company and agrees to maintain the information as strictly confidential.

d. We may also use your information to send you promotional materials, which you may find of interest, provided that you agree to receive these types of promotions.

PROTECTING YOUR PERSONAL DATA

Hann implement appropriate organizational, technical, and physical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Once we receive your personal data, we take all reasonable steps to ensure that the information we collect, use, or disclose is accurate, up to date, and stored in a secure environment, these steps also include the following:

a. Access to personal data is limited to authorized personnel who are bound by confidentiality obligations and trained in data protection practices.

b. We use security technologies such as encryption, secure servers, firewalls, and access controls to protect your data. Sensitive information transmitted through our website is protected using industry-standard Secure Socket Layer (SSL)

c. We maintain physical safeguards, including restricted access to facilities and secure storage systems, to prevent unauthorized entry and data breaches.
We continuously review and enhance our security measures to ensure your personal data remains well protected.

RETENTION AND DISPOSAL OF PERSONAL DATA

Any personal data that we collect from you is stored in secured facilities and retained in accordance with certain parameters, industry standards, and regulations. Personal data are only retained for as long as necessary for the fulfillment of the purposes of which the data was obtained; or may be retained longer for the establishment, exercise, or defense of legal claims, or for legitimate business purposes, and/or as provided by law. Once your data is no longer needed, it is automatically disposed of by authorized personnel.

DATA PRIVACY FOR MINORS

Hann Philippines, Inc. recognizes that minors merit special protection under Data Privacy Act of 2012 and NPC issuances, since they may not fully understand the implications of the data processing activities involving their information. Our platform and authorized personnel do not directly collect personal identifiable information from persons under the age of eighteen (18). Personal data pertaining to children are collected or will be provided by the adults accompanying them. This practice is to ensure that we are keeping safe of your children’s data while still being able to provide services that are in need of information.

USE OF COOKIES

Hann uses cookies to improve your browsing experience by remembering your preferences and collecting data on site traffic and usage. Cookies help us enhance site functionality and tailor services to your needs. You can manage or disable cookies through your browser settings, but doing so may affect certain website features.

EXERCISE YOUR DATA PRIVACY RIGHTS

While we do our best to protect your personal data, you should also keep in mind that you play an important and substantial part in protecting the security and confidentiality of your personal information. You may exercise your data subject rights as you have the right to have reasonable control over the flow of your personal information. Under the Data Privacy Act of 2012, your data subject rights are as follows:

You have the right to be fully informed about how your personal data is collected, used, and processed. Including the specific purposes for which it is intended. We encourage you to review this Privacy Policy thoroughly before giving your consent;
You have the right to object to the processing of your personal data;
You have the right to have reasonable access to your personal data;
You have the right to request rectification or correction of any inaccurate or incomplete personal data that we hold about you;
You have the right to request suspension, withdrawal, blocking, removal, or destruction of your personal data;
You have the right to request a copy of your personal data in structured, commonly used, and machine-readable format including if it has been processed electronically; and
You are entitled to compensation for any harm or damage you may suffer due to inaccuracy, incompleteness, obsolescence, falsity, unlawful acquisition, or unauthorized use of your personal data.

If you would like to know whether we process or hold any Personal Data relating to you, including the purposes for which such data are processed, you may accomplish and submit the Access Request Forms.

If you wish to request the suspension or cessation of processing, correction, updating, erasure, or deletion of your Personal Data, you may accomplish and submit the Erasure and Correction Request Form.

For any other inquiries, concerns, complaints, or claims relating to your data privacy rights or the processing of your Personal Data, you may accomplish and submit the Inquiries and Complaints Form.

Once you have downloaded and completed the form, please submit it to the contact provided below. Please note that the granting of this request is subject to the Hann’s internal policies and procedures. The request may be denied if it conflicts with internal processes or falls under any of the allowable grounds for denial as provided under the Data Privacy Act of 2012 and its Implementing Rules and Regulations. If denied, you will be notified in writing with the reason(s).

AMENDMENTS TO THIS PRIVACY POLICY

Hann Philippines, Inc. reserves the right to modify this Privacy Policy at any time. Continued use of this website or any Hann Philippines, Inc. services provided herein signifies acceptance of any such modification.

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, you may contact us through the details provided below:

Data Protection Officer

dpo@hannresorts.com

+63 945 306 8000 local 1115

M.A Roxas Highway cor C.M. Recto, Clark Freeport Zone, Philippines 2023